Terms and Conditions
• Bookings of activities and/ or services may be done in a proper form on the website, by email, by phone, through authorized agents and/ or Carlos Boat Tours, Lda Points of Sale.
• For groups of 20 or more participants, bookings should be done as soon as possible and at least 24 hours prior to the date of activity and/ or service.
• All bookings are subject to availability.
• Bookings are confirmed upon payment of the full amount of the activity and/ or service (in the case of groups/ operators at least 7 days prior to the date of the activity and/ or service) or through payment of a booking fee at the time of reservation. In the latter case, the remaining amount is paid by the client directly to Carlos Boat Tours, before the start of the activity and/ or service.
Cancellations and No Shows
• Carlos Boat Tours reserve the right to cancel the activity and/ or services by reasons which fall outside the responsibility of the company. We cannot be held responsible for cancellations due to the following reasons: natural disasters, climate conditions, system failures or any other circumstances beyond the company's control and also whenever the safety and integrity of participants, equipment and/ or goods is at risk. The client will be fully refunded, without any compensation or indemnity.
• The cancellation of an activity and/ or services by the participant may be done through a proper form on the website, by email or by phone up until 24 hours prior to the start of the activity and/ or services.
• For groups of 10 or more participants, the cancellation of an activity and/ or services may be done through a proper form on the website, by email or by phone up until 48 hours prior to the start of the activity and/ or services.
• If the cancellation does not comply with the requirements above, the activity and/ or service will be charged at the full rate.
• Once the activity and/or service has started, with the agreement of the participants and the safety and integrity of participants, equipment and/ or goods is not at risk, in the event of a request from the participant(s) to stop or interrupt it due to wind, temperature, rainfall, waves or other factors beyond the company's control, no refund, indemnity or compensation will apply and the activity and/ or service will proceed its usual course.
• In the case of equipment rental, cancellations should be done up until 24 hours prior to its start, otherwise it will be charged at the full rate. In case of deliberate cancellation by the client, Carlos Boat Tours will charge the period of use of the equipment or its minimum rental period.
• The rental and hire of equipment and/ or goods is subject to its own terms and conditions.
• In the event of no show, the full amount charged is non-refundable.
Use of boats and/ or equipment
• Carlos Boat Tours reserves the right to change the boats and/or equipment to carry out the activity and/ or service, due to system failures or adverse weather conditions. In that case, another boat and/ or equipment will be used and we will charge the rate and/or prices previously agreed.
Meeting Point and Departure Time
• The meeting point and the departure time are indicated on the voucher or on the booking confirmation document.
• Delay of the participants may imply an exclusion from the activity. To prevent the latter from happening please be so kind to be at the designated meeting point on time. There is a maximum tolerance of 10 minutes.
• Departure time is subject to changes due to weather conditions, system failures or any other other circumstances beyond the company's control.
• Whenever a stop or free time is planned during the activity, the crew, skipper and/ or tour guide will inform you of the following location and time of departure. Please be at the location 5 minutes before the announced time of departure.
• Carlos Boat Tours reserves the right to suspend a participant from a activity if the times of departure are not respected. In this case no refund or compensation is available.
• Carlos Boat Tours reserves the right to suspend a participant from an activity and/ or service if the participant has no physical condition to carry it out or if the participant does not respect the safety recommendations and indications.
Itineraries and information in website, catalogs, leaflets, brochures and other material
• The itineraries and the exact timings at the several points of the activity and/ or service are only indicative. They are subject to change due to weather conditions and/ or the physical conditions of the participants and can be amended if the person representing Carlos Boat Tours deem this advisable.
• The schedules of departures and arrivals, durations and itineraries of the activities and/ or services are subject to change without prior notice due to safety and security determined by weather conditions, winds, tides and/or any other circumstances beyond the control of Carlos Boat Tours, Lda.
Code of Conduct
• Carlos Boat Tours, Lda. promotes ecotourism activities and nature tours of natural, cultural and environmental interest. We expect our guests and participants to respect the visited natural areas and the local lifestyles. We respect and follow the guidelines of the ICNF's code of conduct and we reserve the right to suspend or cancel an activity if we find the participants' behavior is in conflict with this philosophy and code of conduct.
Photos, videos and mailing list
• Carlos Boat Tours, Lda. reserves the right to include your email on our mailing list to send you news about our company. During the course of our activities and/ or services we can take photos and videos to promote our company. If you do not want this information to be used, please be so kind to previously inform our staff.
• Carlos Boat Tours, Lda. has available a complains book and reports directly to ASAE.
Licences and Insurances
• Carlos Boat Tours is a fully licensed company with the registration No. 123/2009 of the Tourism Board of Portugal.
• Our activities are certified as Ecotourism by the ICNF - the Portuguese Institute for Conservation of Nature and Forests.
• We have all the mandatory insurance legislation.
Omission and other questions
• Omissions and other questions not covered by these terms and conditions will be discussed with Carlos Boat Tours and are subjected to the applicable Portuguese law.